Return & Refund Process
If you are entitled to a refund of the price of the merchandise, follow these steps to ensure your refund is handled correctly.
Send us an email to contact@bioskincare.com or call us at 1-800-368-6693 within 60 days of the date of your purchase commenting on why you are not satisfied with the product (this is valuable feedback for us).
We will email you a return number and the address where you need to send the unused product and/or empty jars within 3 business days.
Pack the item(s) securely and write the return number, which was sent to you by email, on the outside of your package as well as inside the package with your product. This will ensure that the product is received and processed correctly.
When returning the merchandise, use a traceable carrier such us USPS, UPS, or FedEx that have the option of certified delivery. Shipping costs are the responsibility of the customer and will not be refunded.
Keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.
Once we receive the item(s), we will promptly process the refund. Please allow 10-12 business days for your refund of the cost of the merchandise (minus $9 for return processing) to be made.
Please Note
- If you send your returned product to any other address than the one received by email OR without previously requesting a return number, your order WILL NOT be refunded.
- If you've requested a refund and have not received a response from us, it might be because you're using a free e-mail account with hotmail, yahoo, excite or the like. Sometimes these types of email accounts are temporarily disabled if you do not use them regularly, your e-mail box is full or the response was filtered into your spam box, which are all reasons for not receiving a response. If we receive an undeliverable message or if we get a repeat e-mail from you concerning the return of your order, we will call you. If there is any concern, please call us at 1-800-368-6693 or 1-702-947-0567.
- Our money back guarantee is only for genuine customers who wish to give the BIO skincare products a try. It is not intended for those few who wish to try to abuse or take advantage of our generosity. Attempted abuse will not be tolerated.
Re-shipping and Re-delivery Policy
Merchandise will be shipped back to our warehouse for the following reasons:
- The merchandise was sent by Express delivery and it cannot be delivered by the carrier after only two attempts because there is nobody at your address.
- If nobody is at your address to receive the shipment from UPS, FEDEX or any other carrier and sign for it, and you are unable or unwilling to pick up the package from the carrier's office after delivery has been attempted.
If we need to re-ship an order because there was no one to receive the package or the address was incorrect on your part, a charge of $6.00 plus the cost of re-shipping (if applicable) will be charged to your credit card.
If you do not want the merchandise to be redelivered to you, we will deduct from your refund the cost of shipping by the same original shipping method (Standard or Express) for the expense of shipping the product back to our warehouse, plus $6 for processing the return.
We will not accept your refusal of the package because delivery by the carrier is late, and we will not refund your order.
Damaged Product
It is your responsibility to check the product(s) upon receipt and to inform us by calling 1-800-368-6693 or 1-702-947-0567 within 24 hours if you have any claims regarding damaged products.
Other Problems
If you experience any problem with your order, please contact us by phone 1-800-368-6693 or email contact@bioskincare.com. We are happy to help you solve these problems efficiently and promptly.